This policy is hereby incorporated into and forms part of our agreement with you. You must read this policy together with our Terms and Conditions. All products sold by Infinite Sol (Pty) Ltd generally carry the applicable supplier or manufacturers warranties (if any). Infinite Sol (Pty) Ltd has no objection to exchanging or refunding goods where it is legally required to do so under the provisions of the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Your right to return goods on cancellation allowed by law
In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) you have the right to cancel any electronic transaction for the supply of goods within seven days after the date of receipt of the goods, and, obtain a full refund for those goods within 30 days of the date of cancellation. Where the goods have already been shipped to you, you will be liable for the direct cost of returning the goods to us (which costs include a handling fee of up to 25%). Please note that in order to obtain a full refund, subject to any set-off:
▪ it is your responsibility to ensure that we receive written notice of cancellation within 7 days of your receipt of the goods;
▪ you must cancel the transaction by submitting an application by email to info@infinitesol.co.za;
▪ you will need to arrange the return of the goods to us and will be liable for the cost of returning the goods to us (which will be off-set against the refund of purchase price); and
▪ the goods must be in the original packaging and must not have been used or damaged.
Other returns or exchanges
Please note that the 6-month CPA warranty does not entitle you to return a product for no reason.
Please further note that Infinite Sol (Pty) Ltd will not accept return or exchange goods in any circumstances other than those contemplated under the CPA or ECTA, unless Infinite Sol (Pty) Ltd within its discretion determines that faulty goods are covered by a particular supplier or manufacturer’s warranty.
Please note that:
Products will need to be inspected and tested by the supplier (and are subject to our in-house inspection) before a replacement / refund will be offered;
Products damaged due to inappropriate use or wear and tear will not be covered under this returns policy. Further, no credit will be issued on product(s) found to be obsolete, returned damaged, re-machined products or where there is obvious evidence that the product(s) were tampered with or altered. In such case, you will be notified of our findings;
If the return is being made because of a factory error or defective material, depending on the outcome of our inspection, credit will be issued to cover the cost of the product(s); Delivery charges are not refundable.
If our inspection and testing determine that the returned product(s) are not defective then a handling fee will be charged. Customers will be notified of this and asked how they want the product(s) couriered back to them in this instance. On the day the customer is notified, he/she will have fourteen days to inform us how they want the product(s) returned to them. In the event the customer does not respond to us within the fourteen days, we will discard the product(s) and no credit will be issued.
If a refund has been authorised and processed, kindly allow up to 30 days for the money to reflect in your bank account.
Incorrect product delivered
Please note that the onus is on you to ensure that the product you order is appropriate for its intended use and / or application.
If the incorrect product has been delivered to you by mistake (i.e. it is not the product that you ordered), please do not remove the product from its original packaging, open or use the product in any way.
Please promptly email online@infinitesol.co.za to notify us so that we can resolve the mistake by arranging to collect the incorrect product from you and deliver the correct product to you, as quickly as possible.
Please note that under no circumstances can we accept any responsibility or liability for late or delayed exchanges and / or returns.
Warranty/Guarantee procedure
Please contact Infinite Sol (Pty) Ltd on online@infinitesol.co.za or call 062 688 2471 and we will assist in advising you what procedure to follow. Warranty claims will be void if the installation is not done as per the installation manual and by a suitably Qualified Installer. The manufacturer will determine if the warranty is valid. Infinite Sol (Pty) Ltd will handle the warranty claims processes from start to finish. All product warranty documents are available on request. All refunds and replacements as well as warranties and guarantees are to be read with the terms and conditions to ensure that the Customer understands and agrees. By signing below the Customer acknowledges and accepts the rules and regulations set out in the Terms and Conditions as well as the Refund and Return policy.
Signed by the Customer ________________________________________ Date 20____/____/____
Signed by the Company ________________________________________ Date 20____/____/____
